Shipping Policy

  • All items offered on Tadoris are made to order. This means that when you place an order, we will manufacture the item just for you, one by one for the best quality!
  • All orders are shipped from our main workshop from Vietnam. There are some orders that will be shipped from our partners in the US such as: Amazon warehouse or other partners.
  • Orders are processed when the payment is accepted.

Estimate Time Of Arrival 

  • To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following periods:

Production time

  • Because each product we make is meticulously handcrafted, so each order can take 5-7 days to prepare. We want to make the most beautiful, satisfying products when they reach you. So give us time to make you happy.

Shipping time

 Country Carrier

Shipping Time

(Business day)
USA USPS

7-12 days
International DHL

10-20 days

 

Please note:

  1. When an order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  2. In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request. 

ORDER TRACKING

  • You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
  • If it is over your estimated arrival date, please contact us, and we can take care of this for you.


INCORRECT ADDRESS 

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 

  • We are not responsible if your order gets delivered to the wrong address or returned to the sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.

  • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
  • If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. If you have any questions, please don't hesitate to contact us at support@tadoris.com