Handling & Shipping

Handling Time:

Because each product we make is meticulously handcrafted, so each order can take 3-5 days to prepare. We want to make the most beautiful, satisfying products when they reach you. So give us time to make you happy.

Shipping:

We ship internationally every day from US Warehouse.

Region or Country  Shipping Option Time Price
United State
Standard 		5-10 days (+ 3-5 days handling) $5.99
      Express
3-5 days (+ 3-5 days handling) 		$25
International Standard 15-20 days (+3-5 days handling) $ 14.99

 Attention:

- All USA Order > 150$ will get Free Standard shipping

- All USA Orders > 300$ will get Free Express Shipping

- All International Orders > 300$ get Free Standard Shipping

Please note that all shipping times are estimates and shipping times can vary.  

Once we dispatch your item, we have no influence over shipping times.Please contact the postal service directly with your tracking number for more information.

 

Change of address:

We are unable to amend postal addresses once your item has been shipped.  We can request a return to sender and the item will need to be resent at the customer's own cost.

Customs charges:

Whilst we cover the cost of shipping your jewellery to you, the customer is responsible for any customs charges upon receipt of the order.

Canadian customers - please note that the Canadian government levies import duty on all goods above $20.  

The recipient will be contacted by the shipping courier and will need to pay the duty before delivery.  Please be aware that this is an additional cost that will need to be met by the recipient in Canada before delivery.  Thank you for your understanding.

Lost packages

If your package is not delivered within 30 working days from dispatch, then it is considered lost - and in this case we will refund or replace your item.

Please ensure that the address on your order is correct and is a secure location for delivery.  All of our packages are sent with tracking and we cannot offer refunds for packages that have been delivered to the correct address, but which have been lost or stolen before being collected by the intended recipient.

If you have any questions, please contact us